Reservation: To make a reservation, guests are required to provide accurate and complete information, including personal details, stay dates, number of guests, and any other requested information. A reservation is only considered confirmed once a confirmation email has been sent by Quinta do Marmeiral. If you do not receive this confirmation, please contact us directly.

Rates and Payments: The total cost of the stay and the applicable payment terms will be presented at the time of booking. These may include the accommodation rate, any additional service fees, and the relevant cancellation conditions. Cancellation and modification policies vary depending on the selected rate and booking type.

Guest Responsibilities: Guests are expected to comply with the property's rules and policies throughout their stay. Any damage caused to the property, its facilities, or equipment may be charged to the guest responsible for the reservation. Guests are also responsible for the safekeeping of their personal belongings. Quinta do Marmeiral accepts no liability for loss, theft, or damage to personal property.

Accommodation’s responsibility: Quinta do Marmeiral is committed to providing a high standard of service and a pleasant guest experience. However, we cannot be held liable for disruptions, incidents, or circumstances beyond our reasonable control. Any issues or complaints arising during your stay should be reported immediately so that we can take appropriate action to resolve them.

Cancellation and Refund Processing: In the event of cancellation or no-show, applicable charges and any refunds shall be determined in accordance with the cancellation policy associated with the booking made. Cancellation is free of charge up to 7 (seven) days prior to the scheduled arrival date. In the event of cancellation within 7 (seven) days prior to arrival, the amount corresponding to the first night of the reservation will be charged. In the event of a no-show, the full amount of the reservation will be charged. Where a refund is applicable, it will be processed to the original payment method within a maximum of 2 (two) business days.

Partial stays: Unless otherwise stated in the booking conditions, no refunds will be issued for early departures or unused nights.

Unforeseen circumstances: In exceptional and unforeseen circumstances, including but not limited to natural disasters, pandemics, or other force majeure events, management reserves the right to amend cancellation terms when necessary.

Communication: Guests will be informed as promptly as possible of any changes to cancellation policies resulting from force majeure events.

By completing a reservation at Quinta do Marmeiral, guests acknowledge that they have read, understood, and agreed to these Terms and Conditions.

Livro de Reclamações